Privacy Policy

Last updated: May 21, 2026

At Snaplix, we take your privacy seriously. This Policy describes what information we handle when you use our short-drama app, websites, and related services—and how we process, protect, and share that information.

Using Snaplix means you understand this Policy. If you prefer not to accept these terms, please discontinue use of the service.

1. Information We Collect

To run and improve Snaplix, we may collect information that helps us deliver, secure, and personalize the experience, such as:

• Account details, including user ID, login method, nickname, avatar, and authentication status.
• Contact details you voluntarily provide, including an email address shared when sending feedback or requesting help.
• Device and technical data, such as device model, OS, app version, language, network status, advertising identifiers when available, push tokens, and crash or diagnostic logs.
• Activity data, such as dramas watched, playback progress, favorites, check-ins, search or browsing patterns, and feature interactions.
• Purchase and entitlement data, including Coins, Bonus, VIP status, subscription plan, App Store transaction IDs, and purchase verification results. We do not receive or store your full payment card numbers.
• Data from analytics, attribution, anti-fraud, and messaging tools used to evaluate performance and campaign results.

2. How We Use Information

We process the information above in order to:

• Power core experiences—playback, sign-in, recommendations, check-in rewards, Coins, Bonus, memberships, and help services.
• Confirm purchases, unlock benefits, restore entitlements, and follow up on stuck or failed transactions.
• Protect the platform by detecting abuse, fraud, and security risks, and resolving incidents that affect users or Snaplix.
• Study how the product is used so we can refine content discovery, stability, and marketing measurement.
• Deliver operational notices about accounts, rewards, subscriptions, updates, or support, consistent with your device settings and applicable law.
• Meet legal, regulatory, accounting, tax, and platform obligations.

3. Cookies, SDKs, and Similar Technologies

Snaplix may rely on cookies, local storage, mobile SDKs, analytics, attribution, crash reporting, and push services. These tools help keep sessions active, remember preferences, measure feature use, identify acquisition channels, diagnose faults, and keep the service dependable.

4. How We Share Information

We do not sell personal information. Limited sharing may occur when:

• We work with vendors that provide hosting, analytics, attribution, crash reporting, messaging, payment verification, help desk, or security functions.
• Apple or other platforms require data for in-app purchases, subscriptions, refunds, entitlement checks, or compliance.
• Law enforcement, regulators, courts, or other parties lawfully request it, or when disclosure is needed to protect users, Snaplix, or the public.
• Business changes such as a merger, acquisition, financing, restructuring, or asset transfer take place, with suitable protections in place.

5. Data Retention

We retain information only for as long as reasonably necessary for the purposes in this Policy—including running accounts, keeping entitlement records, security, dispute handling, legal compliance, and product improvement. Certain transaction, security, and accounting records may be kept longer when law or platform rules require it.

6. Your Choices and Rights

Subject to your location and applicable law, you may be able to access, correct, delete, or limit processing of certain personal information. You can also:

• Control notification permissions in your device settings.
• Manage or cancel App Store subscriptions via your Apple account.
• Request account deletion in the app where available, or reach us by email below.
• Adjust advertising or tracking permissions in your device privacy settings.

7. Account Deletion

Snaplix offers an in-app path to request account deletion. For assistance with a deletion request, contact Technical Support at snaplix@outlook.com.

Once a verified deletion request is completed, we will take reasonable steps to delete or anonymize personal information tied to the account—such as profile data, login identifiers, viewing-related records, favorites, applicable feedback records, and app-side entitlement records that are no longer needed.

Some data may remain when retention is legitimate and legally allowed, including:

• Purchase, subscription, refund, tax, accounting, fraud-prevention, and dispute records required by law, App Store rules, or payment verification.
• Security or abuse-prevention logs needed to protect users, Snaplix, and the service.
• Aggregated or anonymized information that can no longer reasonably identify you.

Deleting your Snaplix account does not cancel an active App Store subscription. Manage or cancel renewal in your Apple account settings. We aim to finish verified deletion requests within a reasonable time, unless a longer period is required or permitted by law.

8. Children

Snaplix is not intended for children under the age required by applicable law. If we learn that we collected a child’s personal information without proper consent, we will take reasonable steps to remove it.

9. Security

We apply reasonable technical and organizational safeguards against unauthorized access, loss, misuse, alteration, or disclosure. No transmission or storage method is perfectly secure, and we cannot promise absolute protection.

10. International Transfers

Information may be processed or stored outside the country or region where you live. Where required, we use appropriate safeguards for those transfers.

11. Changes to This Policy

We may revise this Privacy Policy over time. For material updates, we will take reasonable steps to inform you—for example, by changing the effective date or showing an in-app notice.

12. Technical Support

Snaplix · Privacy Policy